Course Certified By:

Introduction

Welcome to the "Dealing With Others in the Workplace Level 2" course designed for professionals working in non-governmental organizations (NGOs).
Building upon foundational interpersonal skills, this course aims to equip participants with advanced strategies to navigate complex workplace interactions effectively.
Through interactive sessions and practical exercises, participants will enhance their ability to communicate, collaborate, and resolve conflicts in diverse organizational settings.

Objectives

1. Develop advanced communication skills for effective workplace interactions.
2. Enhance conflict resolution techniques to foster a positive work environment.
3. Cultivate strategies for building and maintaining collaborative relationships.
4. Strengthen leadership capabilities to manage diverse teams within NGOs.
5. Foster empathy and understanding to navigate cultural and interpersonal differences sensitively.

Who Should Attend?

This course is designed for professionals working in non-governmental organizations (NGOs) who have a foundational understanding of interpersonal communication and seek to advance their skills in dealing with others in the workplace.
It is ideal for team leaders, project managers, human resources personnel, and any individual looking to enhance their ability to navigate complex interpersonal dynamics within NGOs.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm